I have been asked to look at this for you.
A lot would depend on how the company represented the charge for the jigs and whether it was a one-off charge to do the job you are having done and you assumed that you could use it for future jobs or whether they intimated that you could use it for future jobs.
I whether these jigs are of any use to you or to any other printer but they belong to you unless you paid the very common “part cost of jigs”. In which case they belong to both of you.
I am not aware that anyone has ever been to court over this “part cost” although there may be case law hidden in an archive somewhere.
What you have to appreciate is that even if I tell you that they are obliged to refund you, if they don’t, you have no alternative but to take them to the Small Claims Court.
The problem with that is that they did not guarantee longevity. Even if they change the story but it was too difficult to print, I think you have probably been misled.
However unless you want to take them to the Small Claims Court, you are going to have to walk away from it.
You may find that if you threaten them with legal proceedings in respect of this GBP400, they set up and take notice although if they don’t, you are going to have to issue the proceedings and then follow all the way through to court and see what opinion the judge has.
They may not let it go all the way.
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The thread does not close and I am happy to answer any questions you may have arising from this.