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Hello my name is Jamie and I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
Can you please explain your situation a little more?
A colleague accepted the call.
A colleague will call
Not me but I have referred for my colleague to
Yes, a colleague accepted the call. I did not. I have referred it to the Moderator for you.
Ok, I will refer it again. As I did not accept the call, I can not call you. The site gets upset with me about that.
Can you put your number in private chat and I will call
My number is 07970739582
I attempted to call customer but no reply. I would be obliged if the customer can call me. Many thanks
Spoken to the customer and advice him accordingly. Customer satisfied with the advice. Case close.