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Did you explain this fact to the judge and if so what was the response given?
The sums sought by the claimant will be outlined in the claim however, you can make any non-prejudicial offer you like as you already have. What I would advise doing is sending a letter to the court with your case reference number etc. on it and explain the situation. Firstly, stating that you will request the information sought by the court with immediate effect (ensure that you do). Furthermore, explain that you are going away on holiday and will not be able to provide the documents in time, finally, also inform the your that the requested documents can take up to 30 days to be issued by your insurers. What you will be asking is for an extension of time in order to provide the requested documentation to the court. From what you have stated above, I think it would be reasonable to to claim for your full amount of losses. From what you have said about the situation, the liability should sit with them given that they damaged your property. It seems like a simple matter of they should be paying for the damage they have caused. Just because the windows they supplied were damaged in the same incident doesn't mean that you should be liable for the costs of these.
I hope this information has helped. You can find a local solicitor who deals with this on the law society webpage which is;
Yes I would fast track. I do disagree with what they have said about morality. If you damage someone else property then you are liable to pay for it if you are at fault. If you have a copy of an email or anything where they have said this then it will go to speak to their admission of liability. Your may want to look at local solicitors and see if any of them will provide you with a free consultation to look at and review you evidence. You are correct that if you are on benefits then you can make an application for fee exception. There is a section on the court website for this application when you make your claim. The claim process is fairly straight forward. Just make sure that you give as much detail as possible and point out the fact they "admitted" liability to you previously. There is always the chance that they will pay out before it goes to court.
If you instruct a solicitor, the they can make an application for costs yes, in this sort of circumstance, it is not likely that an award would be made for "injury to feelings" which covers your stress and anxiety etc. However, there may be additional claims you can make such as the cost of labourers and the range oven. It is contractual issue and you can make a claim for sums which you have incurred in relation to their breach of the contract. I find it difficult to understand how they have damaged your property yet, feel they can claim against you for the sums. What it boils down to in law is that if they have caused damage to your property, they have to pay to fix it and any such expense you have incurred as a result. You may want to look at instructing a local solicitor who can review all of the court documents you have and the information and evidence you have for your side of the case. Do also keep in mind that you can negotiate a settlement with the company at any point during the proceedings. However, if you do look at making any offers (for them to pay you or you to pay them) then be sure that you mark the correspondence "without prejudice save as to costs". This will prohibit them from using these letters as evidence and also allow you to use them as evidence should and application for costs be made further down the line.
You will just have to send a letter to the court stating what I said above. However, if you instruct a solicitor then they will do this for you. Ensure that you mark it for urgent attention so that you do not miss the date which is currently set out, you will also have to email a copy of letter to the claimant's solicitor. I cannot guarantee the the extension will be granted but it does seem like a reasonable request for extension and will hopefully be granted.
I hope this information has helped.
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