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Hi thank you for your message, if are intending to switch to another probate solicitor this should should be a fairly quick process in essence, you can instruct new solicitors and they can arrange with the old solicitor for the transfer of the file. You should contact her and inform her you will be changing solicitor and therefore she should stop working on the file and send her final bill. If you wish to take your complaint about her service further you can complain to the legal ombudsman here: https://www.legalombudsman.org.uk/helping-the-public/make-a-complaint/ I hope this helps, if you can please accept my answer and rate me 5 stars (in the top right of your screen) then Just Answer will credit me for helping you today.
Hi thank you for your message, yes you can just do that and request the file. She should not make things difficult but if she does behave unprofessionally report it to the legal ombudsman and you could also consider a complaint to the SRA the regulator for solicitors.