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Hello and thank you for contacting JustAnswer. I will be assisting you with your query.
To give you the best support, could you tell me details of your breakdown cover? Did you pay for any add on services with the RAC?
It is my understanding that home start cover is an extra add on service. The RAC offer multiple add on services. One of which is; towing a vehicle more than 10 miles. Do you have this included as part of your policy?
After looking at what you have forwarded, it does show that you had the add on service of towing a vehicle more than 10 miles. However, the screenshot you provided of the cover ended in April 2019. Do you have a more recent policy with the RAC?
Hi you still need to provide evidence to confirm that your cover carried on after April 2019. Do you have an email confirmation that your cover was renewed?
Any progress ?