Ask a Law Question, Get an Answer ASAP!
Hello my name is Jamie and I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
What is it you want to know about this today please?
Are you saying its BMW fault for you have a poor connection?
Were you not just paying by direct debit?
Ok, but when it was frozen, didnt you realise?
You need to write to BMW and make a formal complaint.
They will investigate the matter and report back to you.
If they do not uphold the complaint you can then go to the Financial Ombudsman.
They offer a free, independent service and can investigate your complaint for free at:
That should resolve it for you.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer, by clicking the button at the top of the screen. I am not paid for my time unless you rate. If you need anything further I am available for a follow up at no extra cost.
If this answers your question could I invite you to rate me 3, 4 or 5 stars before you leave today?
I am only paid for my work on this question if you rate my answer, using the star system at the top of the screen. Please do not forget as it is an important part of the online process! If you need anything further I am available for a follow up at no extra cost. Thank you.