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Hello my name is ***** ***** I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
Can you please explain your situation a little more?
Who is the Company?
So they are not based in the UK?
Have you tried them on twitter?
Ok. Do you know their address in London at all?
Ah ok. I probably can't help then as you have posted in UK law
Sorry........ Good luck with this.