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Hello, this is Jim and I am a dual-qualified lawyer (UK and Republic of Ireland) and happy to help you today.
The best way forwards would be to make a complaint and then involve the Ombudsman. Have you done either yet? I can outline the procedure
Thanks, ***** ***** review this is now outside my area of expertise. I will therefore opt out to let another expert assist you with your question going forwards. Please do not reply to this message as the question will stay with me and there will be a delay with the reallocation.