Many thanks for your patience. When a consumer makes a purchase from a business seller, they have certain 'statutory' rights under the Consumer Rights Act 2015, which states that the goods must be:
· of satisfactory quality – they must not be faulty or damaged when received
· as described – they must match any description given at the time of purchase
· fit for purpose – they should be fit for the purpose they are supplied for
So if you are supplying a product which is meant to go outside, then a customer can expect it to be weather-proof, such as from stainless steel.
In the event the item did not satisfy the above criteria, the customer’s rights against the seller are:
1. Reject the goods and request a refund – this is known as the ‘short-term right to reject’ and must be done within 30 days of purchase or delivery. Any damages for additional costs can be claimed in addition
2. Repair or replacement – this can be done within the initial 30 days, or after that if the consumer can no longer reject the goods for a refund. The most likely scenario here is just to offer to repaint the door, which shouldn’t cost too much
Does this answer your query?