I can tell you now that speaking to anybody on the telephone as a waste of time.
You need to put complaint in writing to the Chief Constable because you want all this money paid for and you want some money for the stress and inconvenience.
If it’s not forthcoming make a complaint to the Independent Office for Police Conduct.
There is also nothing to stop you simply issuing small claims court proceedings against the Chief Constable of the area personally (claims against the police are made against the Chief Constable).
You will probably never find out who made the original call.
The offer of a telephone call comes out automatically. It’s optional. You can just ignore it or request it later.
We can continue on here.
If I have answered your question for you, at the top of the page, you should see a rating facility. Can you please rate my reply 3 stars or more because that really helps me? Please note you are not rating whether it’s favourable, because sometimes you may not get the answer you want, but basically my knowledge and way of dealing.
The thread does not close and I am happy to answer any questions you may have arising from this.