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Hi thank you for your enquiry and patience. I am reviewing your question now
If you have evidence of the work being done and the cost of the parts and the labour and copy of your letter of claim that warned her of the claim then as long as the notice period that you gave them in the letter was at least 14 days and it has passed, you can pursue them by filing Claim Form N1, attaching your particulars of claim and the supporting evidence. You send this claim package to the County Court Money Claims Centre whose address will be on the Claim form N1. You should also download Fom X50 which tells you the fee payable for the value you will be claiming. Your customer may defend the claim and counterclaim that you have not carried out a good job relying on the Consumer Rights Act 2015 however if you can show that you exercised reasonable care and skill you will be ok. they cannot keep the identity of the alternative garage a secret forever because if they are relying on their evidence for their counterclaim against you then they will have to produce the garage's opinion with their defence and counterclaim and this will be served on you. I hope this helps and I would be grateful for your rating at your earliest convenience by clicking on the row of stars at the top. All the best
You are welcome. thank you too for your rating.