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Hello my name is Jamie and I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
What is it you want to ask me about this today please?
Yes, I would agree.
As such I would refuse to pay the balance.
They have a choice to either accept it or take you to court for the balance.
As it is so small I dont think they would do that and risk losing.
Clearly you havent had the service required so there is a real risk they would lose.
Can I clarify anything for you about this today, please?
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I wouldnt worry about the address thing, thats a non point.
Does that clarify?