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I would like to know what makes them think that they can place total reliance on the note in their records?
I would also like to know how you are supposed to prove a negative, namely that you have not received any benefit?
You should make an official complaint using their complaint system but if that does not work there is the Pensions Ombudsman who you can complain to online.
If there are any further points kindly respond I will be happy to respond.
Otherwise please either accept or rate my answer on the system so I get credit for my time.