How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jeremy Aldermartin Your Own Question
Jeremy Aldermartin
Jeremy Aldermartin, Solicitor
Category: Law
Satisfied Customers: 3051
Experience:  Dual qualified Solicitor and Attorney
65242892
Type Your Law Question Here...
Jeremy Aldermartin is online now

I purchased a settee from scs yesterday from a store for my

This answer was rated:

I purchased a settee from scs yesterday from a store for my son and I bought the wrong one. The store are not willing to cancel/refund but will amend the order. What are my legal rights. I signed a tablet for the order and the sales representative ticked some boxes but did not under any circumstances explain about cancelling or I would not have gone through with the order. Thank you.
JA: Where is this? And just to clarify, when was the purchase made?
Customer: SCS Kingsway Derby. Yesterday by credit card.
JA: What steps have you taken so far?
Customer: I have had to e-mail***@******.***. Spoke to the store and the manager is refusing to refund the money.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: On there website they have a cancellation only for online/phone

Hi thank you for your message, unfortunately your rights are different when you purchase in store as opposed to online/over the phone. Under distance selling regulations you have 14 days to cancel purchases over the phone/online but that does not apply in store I am afraid. That said I understand the store are prepared to amend the order so hopefully they supplement the incorrect sofa for the correct one. I hope this helps, if you can please accept my answer and rate me 5 stars (in the top right of your screen) then Just Answer will credit me for helping you today.

Jeremy Aldermartin and 4 other Law Specialists are ready to help you