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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
What is the exact wording of this in the terms and conditions?
That is OK for now and thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. The company will likely be able to state that you have not adhered to the terms and conditions because of your relation to one of their employees. The wording can be interpreted relatively widely because it states that the employees’ ‘families’ are not allowed to participate, and that does not necessarily mean that it would be blood relatives or spouses and being someone’s boyfriend or girlfriend could be considered close enough a link to try and build a case that it falls foul of their terms. The final decision is very much theirs unfortunately, you cannot force them to provide the prize if they believe that it breached their terms, which is likely. The only thing you can do is argue your case and hope they allow it through this time but if they refuse, then it is a case of making a claim for compensation for the missed holiday and you would need to pursue that through the Small Claims Court.
Does this answer your query?
All the best