I am sorry, but this is not a chat service. It’s an email reply board and therefore there may be a delay getting back to you because we have clients and travelling and other users to deal with.
Sometimes we will get back to you in minutes, other times it will be longer.
I see that you have requested a telephone call. I have been out of the office all afternoon but if you want to speak in the next hour or so on any time tomorrow, I am happy to do so.
I’m not certain what you are saying when you say that your covered decreased. It would normally remain static but obviously decrease in real terms because of the effect of inflation.
There are some mortgage protection policies which are designed to just pay the balance of the mortgage and they would pay out a decreasing sum assured.
There are also what are known as Gifts Inter Vivos Policies but they are designed to cover inheritance tax and only cover a relatively short period of time (7 years) so clearly it’s not that.
The insurance company is not normally under a duty to review your policy from time to time unless it said in the original paperwork that they would.
I would need a little bit more information about the type of policy and the decrease before I could answer further.