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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
When exactly was this; which Sunday did he come out to do the job on?
Thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. You do not have the right to an itemised receipt but when a person enters into a contract for services, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession)
· Finished within a reasonable time (unless a specific time frame has been agreed)
· Provided at a reasonable cost (unless a specific price has been agreed)
So if they have clearly overcharged you or misled you into what needed doing then that is when you can challenge them over the costs. As you are the one that needs to pay them, you can refuse to do so, or only offer to pay what you consider to be reasonable. It would then be up to them to decide whether to challenge you for the remainder. The only way they can try and force you to pay is by making a claim in the Small Claims Court. This is not very risky to be honest as even if they win you will only have to pay the difference they were after and they court fees which will only be around £100 or so.
Does this answer your query?
If you have paid them then your only redress is to consider a claim against them in the Small Claims Court to try and recover some of the money you believe you were overcharged with. Does this clarify things a bit more for you?
You can try but the outcome is very much down to them and there is no guarantee they will accept such a claim, but nothing to lose by trying…
All the best