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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Are you able to copy and paste their cancellation policy on here?
Also, how long ago was this?
Thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. Assuming you signed up for business purposes (i.e. you were not a private individual wanting their services for personal use only), you would not be protected under consumer legislation. That means you do not have an automatic cooling off period unfortunately and as soon as the contract is accepted, you are bound by it and its terms. Therefore, you would only be able to cancel it if it had a specific cancellation clause which you followed. However, they are not obliged to provide you with the right to cancel so if there is no cancellation clause, you will be bound by the contract as soon as you have accepted it. Also, finding bad reviews about them will not be grounds to cancel. You would therefore either have to accept the contract and continue with it or take the risk and not pay them anything to continue, hoping they won’t take it any further.
Does this answer your query?
All the best