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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
When did you make the purchase and was it over the phone or in person?
No problem and thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. There are various laws that deal with the recording of phone calls by businesses. In general you do not have to be informed if a call is recorded as long as the company will only use it for a limited number of purposes, like:
· establishing the existence of facts
· ascertain compliance with regulatory or self-regulatory practices or procedures
· to demonstrate the standards which are achieved or ought to be achieved by persons using the system in the course of their duties
· in the interests of national security, or for preventing or detecting crime
However, if you are personally identifiable from the call (not just by voice but there are other personal details that identify you) and the company is going to store that phone call it would amount to processing of data protection and they should have indeed informed you in advance in accordance with the GDPR.
Does this answer your query?
Was this purchase made for business or personal use?
Ok are you personally identifiable from the recordings or do they only mention your business, not you personally?
Ok thanks in that case you can request access to them by saying you are making a subject access request under the GDPR
I was not the one who accepted your call request so it would have been someone else
Unfortunately I cannot see who that person is or what they have said
Sorry not sure what you mean by 'refer you to someone who can' - someone who can do what?
oh you would need to contact customer services, best done through***@******.***