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Hi thank you for your message, what was your complaint regarding? Have they given any reason for the delayed response?
Hi thank you for your message, well the next step is a complaint to the housing ombudsman. The Housing Ombudsman Service is set up by law to look at complaints about housing providers including housing associations. They can then look to resolve the complaint and have the authority to influence the housing association. You or your mum can complain to them here: https://www.housing-ombudsman.org.uk/residents/make-a-complaint/
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