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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
What reason did they provide for the change?
Thank you. I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. Just because the first engineer said it is a write off, does not mean that this is necessarily the case and that they must proceed on that basis. If there is still an option to repair it, they can request that this is what should happen – after all, they are the ones providing the insurance cover and they will be able to decide which way to proceed. So if their final decision is that it must be repaired, unless you have pretty solid evidence that it is beyond repair and it won’t fix anything, you will have to go ahead with a repair rather than compensation.
Does this answer your query?
Hello, I see you have read my response to your query. Could you please let me know if it has answered your original question? You can simply reply on here with a quick ‘Yes, thanks’ and I won’t bother you again. Thank you
All the best