Ask a Law Question, Get an Answer ASAP!
Hello, my name is ***** ***** I’ll do my best to assist you today.
Please bear in mind as this is an email service and not live chat I may not respond immediately.
What is your question about, please?
Hello - I didn't hear from you.
Can I assist you with your question?
Thanks for clarifying your question - now you have done I can see it's not my area so I'll opt out for a colleague to assist Kind regards, Peter
Hello, this is Jim and I am a dual-qualified lawyer (UK & Republic of Ireland) happy to help you today.
Yes, under the Consumer Contracts Regulations 2013, given the items are personalised to your customer, and the fact they are worn - so hygiene issues come in to play and the seal is broken - they are exempt....
(see para 28 here: www.legislation.gov.uk/uksi/2013/3134/made).
So to protect yourself fully, ensure the products are sealed when you send them to the customer. This all assumes you sell at a distance - so they pay either over the telephone or online. It seems this is the case as you have an online shop. The above would mean they have no right to cancel the order or to obtain a refund.
I hope this helps? If you would kindly leave me a 5 star rating (at the top of your screen), any follow up questions are welcomed and I will be credited for helping you today.
Hi there, yes, I would say that due to hygiene and health and safety reasons, the products are sealed - so once opened you cannot accept refunds. This complies with the law which I outlined so you would be fine.
Is this OK?
I would go with the hygiene term (not personalisation) - so the hygiene term with the seal should be stated within your terms and conditions but to avoid any doubt you can also refer to the items which are personalised too