To be honest, I think that the GBP200 compensation is an insult. I would have wanted substantially more.
I would also want this mortgage removed and I would want it removed by the end of this week!
I had this with Barclays recently on my personal mortgage. It had been repaid and out to ring them three times before someone actually dealt with it. When I eventually got through to the complaints department and threatened to complain to the Financial Ombudsman, the gentleman was extremely helpful and it was indeed done immediately although he said quite rightly, that it would be some days before I heard from the land registry.
They offered me 100 quid and I told them to get lost. They told me that was all that was on offer and I said that was fine, I would complain to the ombudsman. It then went to GBP200.
I was happy with that. BUT in your case, I am flabbergasted by what they have done. That’s why I think yours is worth more.
You can’t beat them with a stick and as they have had since October to do this and they haven’t done it, I would be making a complaint to the Financial Ombudsman now.
You can ring them tomorrow and tell them that you have now taken legal advice and unless this is removed by the end of the week, you will be complaining to the Ombudsman. You have already had one lot of compensation in respect of their earlier failings are now you want further compensation because of the ongoing failing.
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