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You are welcome.
Are you saying the Ombudsman has said it will be 9 months from you contacting them that they will assign a case officer?
Not to worry, I am happy for the explanation. It makes me understand exactly where you are coming from. Did you raise a complaint with the bank before going to the Ombudsman or had you gone directly to the Ombudsman?
Thanks for the clarification. I do not then agree with the Ombudsman’s calculation. In my view the calculation should have commenced from the date you first approached them in July as you had at that point exhausted the complaint procedure via the bank.
The difficulty you may find however, is that irrespective of raising this issue with the Ombudsman they may still delay in investigating. As an aside, did you try the fraud helpline with respect to seeing whether the money could have been recovered that route? If you have not done so you could perhaps seek some help from them also, this does not prevent you still pursuing the complaint via the Ombudsman. action fraud’s details are:
I really am sorry to hear all that has transpired. This is truly unfortunate. However I do believe the date being used by them is incorrect.
Thanks and you are welcome!