I have asked to look at this for you.
You are not obliged to accept anything which rolls over to next year, vouchers, or rescheduling of the event. It is not your fault that it’s been cancelled and therefore, you should get a full refund.
What is happening of course is that the organisers have already incurred costs and will make a substantial loss if they have to refund everyone. Therefore, they are braving it out and getting as many people as they can rollover.
I think it’s going to be a case that those who shout the loudest are going to get heard first and if they don’t pay up, give them a deadline and tell them failing which you will issue Small Claims Court proceedings without further notice.
We are in unprecedented situation and therefore, we don’t know what view the Small Claims Court is going to take on this. I would therefore getting first before anybody else or before the rush.
If you paid the fee by credit card or paid even part of the fee by credit card then make a section 75 claim with the Credit card company.
Section 75 of the Consumer Credit Act put liability onto the credit card company along with the merchant in respect of any purchases over GBP100 and under GBP30,000.
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