thank you. The legal position is that if your grandson has paid for a wedding venue on a particular date and the wedding venue has had to cancel ( as opposed to your grandson cancelling) then they require to offer the choice to your grandson of either rebooking on another date on terms agreeable to your grandson or a full refund.
If your grandson is content to agree a rebooking then he can go ahead with this, but if he does not wish to or cannot agree terms with the venue - you cite an example of the hotel seeking additional monies for certain dates which he does not have to accept - then he is entitled to demand a full refund.
Many hotels are reluctant to provide refunds for the simple reason that they are struggling to maintain cash reserves but this does not change the fact that legally they must offer one. If your grandson paid any part of the monies to the venue on a credit card, even if he did not pay the full amount, he is likely to be able to claim against his credit card for a refund alongside the venue.
If he is unable to make a claim against his credit card because he did not pay any amount of the funds to the venue via credit card, and the venue refuses to provide a refund, he will have the option of issuing proceedings in the County Court for recovery of the monies he has paid to the venue together with court fees and interest at the rate of 8% per annum. the litigation should be treated as a last resort, if he is forced to consider it, the simplest way to issue proceedings by using the courts online Issuing service, www.moneyclaim.gov.uk.
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