Its not good news I am afraid.
You are a business, you are expected to read documents.
Therefore you only get 1 chance to apply for this loan.
If you did by mistake then its up to the Bank to see whether it can be changed.
They have said no
You can only write and make a formal complaint. They will investigate the matter and report back to you.
If they do not uphold the complaint you can then go to the Financial Ombudsman.
They offer a free, independent service and can examine your complaint for free at:
That should resolve it for you.
Can I clarify anything for you about this today, please?
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