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Hello i am James a solicitor, I will assist today.
Do you have a copy of the original loan agreement?
Of course mail chat here is perfect.
As you do not have a copy of loan agreement, the first thing you need to do is request a copy of the original agreement that they have taken over.nonce you have that, then we can see if it was a secured loan against the property, or an unsecured loan.
Pleas do come back to me when ready, I am here to assist you.
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Can i assist further on this matter. I am here if you need further assistance,