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Does this refer to a previous question?
You really don't need a new phone call or a new question. I would have been happy to do this as a free follow up on your old question. You could still ask for a refund on this question we could do that
Okay, we can carry on on here but you really don't need to bear more cost.
We always knew they were going to do this. It doesn't really matter as long as you keep setting out your position and make all efforts that you can.
You can't wave magic wands around. All you can do is what the law allows. Lockdown is lifting now so there might be more that you can do.
You can't really do much more than update them and make offers to attend.
If they want to sue then it will have to be defended.
But they were never going to accept this.
Don't worry too much about what they agree. Just keep setting our your position. They will have to sue if they disagree.
is there no way you could arrange 3rd July? That is a fairly reasonable time period.
OK, if you can't then you can't. Try to put some pressure on the manufacturer.
The manufacturer has responsibilities to.
If it can't be done by the 3rd of July then it shouldn't be too long after.
you only have to show that you made reasonable efforts And I suppose nobody else can resolve this either because everybody else has the same problem
Is that the overpayment?
You should probably set out your position in writing about that.
You do get costs but only legal costs rather than the time these malingerers take up. This is the problem with complaints. They are never anything to worry about but they make you waste your time over their attention seeking twaddle.
No, it won't look bad. Judges like attempts to negotiate generally. There are exceptions to that but not here.
Only if you suffer some form of personal injury but, yes, you could use it to deter them by asking for more information and talking about the risk they created.
No but you can intimidate them by referring to the risk of latent damages.
All you have to do is set out your position re the overpayment. You don't actually have to show them your information and the risk is that they will fashion their account to it.
So giving them some information would be fine.
All the best