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You do have a claim against the company. the problem is that it is difficult to enforce your judgments abroad.
you should pursue the company but if they will not agree then it would be much more sensible to recover from your credit card company who will have an office in the UK that can be sued at the small claims court.
Can I clarify anything for you?
yes, they may tell you to pursue the company. They are known to do that but they are liable and they will know it.
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