Ask a Law Question, Get an Answer ASAP!
Welcome to JA.
I am sorry to hear about your situation.
From the circumstances given what would you like to know today?
Thanks for the information.
When you ordered the goods did you let them know that the delivery date was ESSENTIAL?
Your rights lie within the consumers rights act 2015 which states where delivery does not take place at the time stipulated then wickes have breached the contract. When the breach occurs you can potentially ask for a refund and also losses suffered as a result of the breach if timing of the delivery was made known to be essential.
Therefore I suggest you contact the customer service and complaints team and remind them of your legal rights and demand delivery be done on this date and also argue that delivery date was essential given it is only time you can carry out the works. If they can not execute the delivery then I suggest you either reschedule for another date and also ask for a degree of compensation for the losses you suffered.
If a resolution is not met then I suggest you consider the trading standards and ombudsman involvement as they are independent adjudicator that can review and consider the matter.
I hope I have clarified the position if not please let me know
However if I have clarified the position please before you leave JA today please rate the assistance provided by clicking on the 5 stars button at the top of your screen as this will help improve the service given in future.
Please note rating does not come at any extra costs.
Thanks and stay safe
No problem and have a good day.