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Hi thank you for your message, yes it should be possible to get your money back. As a first step though I recommend talking to the pensions advisory service here: https://www.pensionsadvisoryservice.org.uk/
They can then advise you further. Another option is to complain to the pensions ombudsman here: https://www.pensions-ombudsman.org.uk/our-service/make-a-complaint/
They can then investigate and award the pension money to you, if possible. I hope this helps, if you can please accept my answer and rate me 5 stars (in the top right of your screen) then Just Answer will credit me for helping you today.
Glad I could help, take care.