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Hi, welcome to JustAnswer. My name is*****’m a barrister with 12 years of experience and I am happy to help with your question today.
You purchased from an EE shop?
Thank you. If that person was an EE representative and they made those utterances to you during the course of negotiations then EE are bound by that. You need paragraph it is all very well but they didn't authorised their representatives to do that but they either have to make available to you what he offered or release you from the contract. An apology is not enough.
They probably know that full well. They're just hoping that you will not.
You are absolutely right. Don't let them fob you off.
Can I clarify anything for you?
You can start with complaining.
If that fails there is always the ombudsman although they are fairly toothless animals.
If that fails then you have two options. The first is to Sue at the small claims court for the value of the watch. The second is to refused pay and invite them to Sue if they disagree and then defend on the basis she should have been released. I wouldn't advise the latter course of action because it places at risk your credit rating which is usually undesirable.
I would expect them to cave in if you complain vigorously.
They will not want adverse social media commentary.
It would be better if you didn't ask people to impersonate you but i'm not sure they will know about it. It wouldn't defeat your claim of itself
No, not really.
I wouldn't worry about this.
Yes, that is right. You have a claim.
Oh you don't need to bear the cost of a solicitor. This is just a small claims court matter. You can deal with it yourself.
You can issue here
I need to write to them warning them of the risk that he will sue first. Your friend could appear as a McKenzie friend. It may never come to this of course
You really need to write to the person that you intend to say warning them that you will sue if they don't pay within 14 days. Otherwise you are at risk of actual costs.
Mckenzie friends can't speak for you but they can assist you in court.