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Hello, this is Jim, a dual-qualified lawyer (UK & Republic of Ireland) and happy to help you today.
Did they say why they froze the account and have you made a complaint to them yet?
OK, they need to send you their final response before you can involve the Financial Ombudsman Service (who can make the bank unfreeze the account).
You can make the complaint here : www.financial-ombudsman.org.uk/consumers/how-to-complain
Based on the circumstances, assuming the bank does not uphold your complaint, I am sure the Ombudsman will do.
A quick solution may be to threaten to sue the bank - you can use the attached template. You can say that your consumer rights have been breached and you will sue them for your money back - they should respond quickly as if you did sue them, they have to get their solicitors involved
I hope this helps? If I have answered the question would you kindly leave me a 5 star rating (at the top of your screen), any follow up questions are welcomed.