Ask a Law Question, Get an Answer ASAP!
Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Are you able to obtain details of the collection from the courier?
Thank you. Leave it with me for now, although please note it is extremely busy at present due to the ongoing situation so there may be a delay in replying, but I will get back to you at some point today. Please do not reply in the meantime. Many thanks
Can I check how you purchased the watch – was it on credit?
Thank you. This is really something which you need to try and resolve directly with the company. I appreciate they are just sending you automatic payment reminders but you need to go through their formal complaints procedure and escalate it as far as possible with them.
If you paid using credit and they have not resolved this and you have received their final response, you can then consider taking this to the Financial Ombudsman.
Hopefully it will be resolved eventually, but just appreciate it won’t necessarily be a quick fix so persevere with it.
Does this answer your query?
Hello, I see you have read my response to your query. Could you please let me know if it has answered your original question? You can simply reply on here with a quick ‘Yes, thanks’ and I won’t bother you again. Thank you
Hello, not sure if you are having trouble seeing my posts? I have not heard back from you since posting my answer and just need to know if your query has been resolved. If you could please post a quick reply to confirm I would be very grateful. Thank you
No worries, do you need me to clarify anything in the meantime?