How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 39822
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

We are having on end of problems getting UK insurance to

Customer Question

Hello we are having on end of problems getting UK insurance to assist us in a claim which they appear to be confused about or deliberatly trying to cloud issues.
JA: Where are you? It matters because laws vary by location.
Customer: Reverend Hopeton R Turner, Orpington, Kent
JA: What steps have you taken so far?
Customer: We have completed two claim forms, yesterday 2hrs05 mins on the phone and several calls previously which most we were on hold for over 1 hr and had to end the call. They have wnd written saying they have been trying to get hold of us.Not true. THey have two phone numbers and e-mail addresses
JA: Anything else you want the Lawyer to know before I connect you?
Customer: any advise they are able to provide would be helpful thanks
Submitted: 1 year ago.
Category: Law
Expert:  JimLawyer replied 1 year ago.

Hello, this is Jim, a dual-qualified lawyer (UK & Republic of Ireland) and happy to help you today.

Are they stalling and refusing to pay out?. Have you made a complaint to them yet? You have a right to expect a service carried out with reasonable care and skill from the insurer, as per consumer law.

Customer: replied 1 year ago.
They do not list a complaints department and everytime they ask for information the claim has to be resubmitted from fresh which takes about 40 mins
Expert:  JimLawyer replied 1 year ago.

Thanks, ***** ***** are brokers - do you know which insurer you have the policy with?