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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Hi there. Thank you for reaching out. What would you like to ask about this?
No that's fine. I can access the previous thread. Please tell me how I can assist
OK leave it with me for now and I will get back to you in a while. Many thanks
Hi again, so just to be clear what do you specifically want to know about this, please?
Thank you. It’s not always going to be guaranteed because it may always be subject to challenge. Ideally, you want to let the customer to decide on the size if that is possible. For example you can say you can make any size up to X by Y and it is then up to the customer to define what size they want. Assuming you can do that, it will make it a genuine custom-made item which they cannot just return if they change their mind
However have a look at what another retailer has done, which may also fit with your products:
Having a clear policy, even if not necessarily one that may have 100% guarantee of success if challenged, could be enough to put people off from claiming and challenging it legally. After all, if you can avoid 10 refunds for each one you have to give to a customer who does not take ‘no’ for an answer, whilst still likely being able to sell that item later on, it is still going to be worth it.
Does this answer your query?
Hello, I see you have read my response to your query. Could you please let me know if it has answered your original question? You can simply reply on here with a quick ‘Yes, thanks’ and I won’t bother you again. Thank you
You are most welcome