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Please upload a copy of the contract you signed?
Their terms do not include a 14 days cooling off period, but they clearly state this is applicable in their email.
It does not state anywhere that you can only cancel in writing, if you called them within 14 days, then the cancellation should apply.
However, if they have successfully made a claim for you, they may be entitled to a commission on the principle of quantum meruit.
May I help further?
Yes, you may go ahead with that email.
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