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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Have they provided you with any delivery information such as which courier they used, any tracking information or signature?
Thank you. Leave it with me for now, although please note it is extremely busy at present due to the ongoing situation so there may be a delay in replying, but I will get back to you at some point today. Please do not reply in the meantime. Many thanks
Many thanks for your patience. You only have two options here – cancel the whole purchase and get a refund, or wait for a replacement, which is not guaranteed to come within a specific period of time.
If you are not willing to wait for further potential delays, you will be best advised to contact them and cancel the order on the basis that you have not yet received the item and are exercising your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which allow you to cancel at any time before delivery, or within 14 days after delivery.
Does this answer your query?
All the best