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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Is it a UK company?
Hello, I am not sure if you saw my query above:
Thank you. How did you pay for them?
Thank you. Due to the way the transaction was conducted, simply via an unknown seller on Facebook, and with a payment via bank transfer, your rights are somewhat limited. You could have made a claim through the Small Claims Court but you need an address for them which you don’t have. Your only option now is to report them to the fraud authorities to see if they can potentially locate them and take this further.
If you wish to report this, all scams can be reported to Action Fraud on 0300(###) ###-####or by visiting http://www.actionfraud.police.uk/report_fraud.
Does this answer your query?
Hello, I see you have read my response to your query. Could you please let me know if it has answered your original question? You can simply reply on here with a quick ‘Yes, thanks’ and I won’t bother you again. Thank you
All the best