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Hello, this is Jim, a dual-qualified lawyer (UK & Republic of Ireland) and happy to help you today.
The 14 day cooling-off period only applies to distance sales, so online purchases, or by telephone. If you paid them to do a job on a specific date and they breach the agreement, you can demand your deposit back - if they refuse then you can sue them via the money claim site, which is here: http://www.moneyclaim.gov.uk. Before you sue them you should demand the payment with a letter before action, see attached - to give them the chance to avoid court action.
I hope this helps? If I have answered the question would you kindly leave me a 5 star rating (at the top of your screen), any follow up questions are welcomed.
Yes, unless the contractual terms say the refund is within 14 days. I would recommend you agree because if you send him a letter before action, the courts say you must give them 30 days to pay before you can sue them
Can I clarify anything else for you?