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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 74428
Experience:  Qualified Solicitor
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We purchased a new Shed on Amazon in April the price being,

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we purchased a new Shed on Amazon in April the price being
JA: Where are you? It matters because laws vary by location.
Customer: In April we purchased a new shed from Amazon for £248 it was to be delivered from 3rd June to the 11th on the 1st June i received a message stating they no longer do these and our money will be refunded but loooking on Amazon the same shed is there for £378 can you tell me what should happen thankyou
JA: What steps have you taken so far?
Customer: they have removed the order from my system have got the address of them and they shouldnt have done
JA: Anything else you want the Lawyer to know before I connect you?
Customer: no thanks

Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.

Is it amazon that sells the more expensive shed or a different seller on amazon? Please note this is not always an instant service so I may not be able to reply immediately. Rest assured that I am dealing with your query and will get back to you the same day. Thanks

Ben Jones and other Law Specialists are ready to help you
Customer: replied 1 year ago.
The seller

Many thanks for your patience. Your rights will depend on when a contract has actually been formed, because until you have a legal binding contract in place, your order could be rejected or cancelled at any time, without any obligation on the seller to send it out to you.

According to Amazon’s terms, they state the following about this (I have underlined the relevant part)

“Your order is an offer to Amazon to buy the product(s) in your order. When you place an order to purchase a product from Amazon, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail").”

Therefore, until your order has been dispatched, there is no formal contract in place and they can always cancel the order without any further obligation to you, either to send the item or to sell it to you at the original price.