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Welcome to JA.
How can I help you regarding the circumstances given today?
From the circumstances given under the consumers rights act 2015 service provided must be performed with reasonable care and skill. It appears this right has been breached given the issues mentioned with works undertaken. Consequently the consumers rights act provides a number of remedies to help resolve this issue.
Before I proceed to discuss the remedies do you understand what I have stated if yes I will proceed to the next step.
Further please ignore the automated call request whilst I type too.
The remedies available to you is price reduction which can be up to 100% of the amount paid, repairs until the issue is fixed and you can consider hiring someone else to do the job and then claim the money back from the person that did the defective works.
Therefore I suggest you consider getting someone to do a report on the works he has done which will become evidence that you have received a below par service. Then get a quote of the price to fix the mess the person did.
Send the report and the quote and inform him yo provide the money or if the balance equals to the quoted figure tell him to drop his claim and you will drop your potential claim too.
Please note you can also report the person to the trading standards regarding the defective works.
I hope I have clarified the position.
If yes please before you leave JA today please rate the assistance provided by clicking on the 5 stars button at the top of your screen as this will help improve the service given in future.
Please note rating does not come at any extra costs.
Thanks and stay safe.
I suggest you contact JA customer service by sending an email to***@******.*** They can review the call charges mentioned.