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Hello, this is Jim, a dual-qualified lawyer (UK & Republic of Ireland) and happy to help you today.
It isn't their problem if the agent has misled them by not advertising the property accurately. This is known as misrepresentation and your Son could terminate the contract based on this.
Have they pay a holding deposit or the security deposit at this stage?
Normally they will lose it if they simply cancel and there is no fault on the agent's part - but this is not the case. A letter of claim can be sent to the agency to cite misrepresentation (see attached template as an example). If they refuse to reimburse, report them to the local council's housing department (the council gives a landlord a licence to rent on the proviso the property is in a good state of repair, in a habitable condition and accurately described, and start a claim for the money back at http://www.moneyclaim.gov.uk
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Thanks, ***** ***** continue online - I posted an answer with a template letter, wondering if you can see it?
Hi, the agency may not do this voluntarily so they would need to sue the agency for their rent back under misrepresentation. They have a good case though in my view.