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Hi, I'm Lea and I have reviewed your query.
Can you explain a bit more about what happened?
Please bear in mind this is an email service and not a live chat so responses may not be instantaneous. I am not available for calls, but in all cases it is very likely you can be helped online.
Has she actually closed the account or is there just a hold on it?
She may have forged your signature in that case as a joint account requires both people to sign to close it.
Check with the bank what happened and lodge a complaint if it has indeed been closed without reference to you.
It is likely she will have breached protocols of the bank and if she has closed it without proper authority, it will likely be gross misconduct.
Thank you kindly for the positive rating - much appreciated.
All the best.