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Yes we are still connected I deal with multiple issues at once so there is sometimes a delay. Can you tell me what you think the social work has done wrong specifically, what would be the main basis of your complaint? Thank you.
Ok thank you I understand. So if you wish to make a complaint then there is a process you have to follow. Firstly, you have to complain directly to the social work themselves and follow this process through. However, if you don't get the result you want then you can escalate your complaint. So if the social work don't resolve your issue the at that point you will want to make a complaint to the government ombudsman. They will do a operate investigation into your complaint and have the power to put the social worker to call upon what they have done. However, prior to contacting the ombudsman then you have to go though social work complaints process first, otherwise the ombudsman will just tell you to go back and do that.
I hope this information has helped.
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