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Hi thank you for your message, normally I would recommend going to the financial ombudsman but given the nature of this issue I recommend instead engaging a financial regulation solicitor to take this matter to court for you to get the original charging order overturned and compensation. If you want to find a solicitor to assist with this process and represent you at the hearing you can find a solicitor using the Law Society find a solicitor search option here: https://solicitors.lawsociety.org.uk. You can search by town or postcode to find one near you, as well as area of law in this case financial regulation law. I hope this helps, if you can please accept my answer and rate me 5 stars (in the top right of your screen) then Just Answer will credit me for helping you today.