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Hello my name is ***** ***** I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
What do you want to know about this today please?
Just to be clear, when did you last make payment?
When in 2014?
I asked when in 2014. Thanks
Have they registered a default?Have they issued proceedings?
Ok, are you in arrears?
Ok What was the money for?Did they ever send you an annual statement?
Was it on credit?
You need to write to them and make a formal complaint
They will investigate the matter and report back to you.
If they do not uphold the complaint you can then go to the Financial Ombudsman.
They offer a free, independent service and can examine the complaint for youThis should resolve the matter for you.
Can I clarify anything for you about this today, please?
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If you need anything further I am available for a follow up at no extra cost.
Again make a complaint and then go to the Ombudsman
Does that clarify?
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