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Hello, this is Jim, a dual-qualified lawyer (UK & Republic of Ireland) and happy to help you today.
Yes you can accept it but you should insist the refund does not affect your rights to claim further damages within the 6 year limitation period - you do not want to compromise your further compensation claim by accepting a refund for monies already paid. So, yes, write to them and tell them you accept but this is "without prejudice" to any further claims you may decide to make in future.
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Yes, you can do so - the small claims court will deal with your claim, you can issue one at http://www.moneyclaim.gov.uk though you should send the landlord a letter before action first to avoid litigation. If you had no heating then the claim is based on breach of Sections 11 to 16 of the Landlord and Tenant Act 1985.
You should claim the rent back for 4 months - the heating is an essential term to the contract meaning you could have terminated it back then. You would need to send a letter to set out the figure you want, give them 30 days to pay and avoid a claim at court - if they refuse then issue the claim. You can threaten to report them to the housing department at the council (who gives a landlord a licence to rent assuming they ensure the properties in a good state of repair)
It's up to you what you claim, but this is breach of contract, so in theory you should claim your rent for the time you were without heating. If they protected the deposit then you need your deposit back too (if it was unprotected, you can sue for 3 times the deposit sum). You can copy the agent in, yes but if you have now moved out, just the landlord is fine - the claim is against the landlord and not the agent