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Why do they say you are not liable?
The contract can say what it likes. If they cannot provide the service, they have to refund you.
Just write to them demanding a refund and if they don't comply you will sue at the small claims court.
If they do not then issue against them here
You will win.
Give them 14 days clearly in the warning and then just sue if they do not.
Can I clarify anything for you?
Not really but it is really simple; I believe you are liable, please pay within 14 days. In default I will sue at the small claims court and claim costs and interest."
They won't pay but then you can sue.
not within the context of this site but honestly you dont need to pay for a solicitor
This is a classic small claims court sum and matter. It is designed for lay people.
All the best.
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